Live Online Training
Looking for personal attention and the ability to change a department quickly, without travel costs? We now offer Live Online training.This live on-line training takes our in-dealership process and breaks that out over smaller sessions over a web conference system.With the Marine, Powersports and Bicycle industry's most experienced and cutting edge trainers, we can address your needs immediately. Our trainers will spend several days working with your staff, the owner or managers. Contact us today for guidance.
Sales – The Making It Easy to Buy 9-Step Sales Process, Transfer of Enthusiasm, Traffic Log, How to Desk a Deal
Finance and Insurance – How to Menu Sell, Compliance Training, Setting Up the Office for Success, The Importance of a Dealership Tour
Service – The Making It Easy to Buy 6-Step Service Sales Process, A Professional Walk-Around, Dispatching, How to Handle Difficult Customers
Send Me Information Sign Up Now
Service Advisor Update Training (May 2024 Cohort)
Instructor
Max Materne
max@garagecomposites.com
(504) 782-6497
Description
Get your service advisors up to speed with these weekly 1 hour training sessions. Each session will be taught live online and will cover each of the 4 steps of the service sales process. Registration is $800 per dealership and that fee allows for any number of attendees from each registered store. Dates, times and agendas of each session are listed below. Session location links will be provided to each participating dealer 30 minutes prior to the start of each training session.
Registration
Service Advisor Registration Form
Sessions
- Building Trust
Thursday, May 30th, 2024, 1:00 pm CT - Subject Matter: The importance of building rapport and trust with customers; Introduction to the 4 step service sales process; Understanding, obtaining, savings and referencing F.O.R.M.
- Improving Impressions
Thursday, June 6th, 2024, 1:00 pm CT
Subject Matter: How impressions influence experience; Creating a better walk-around; The "Waltz"; What it takes to build a better Repair Order. - Better Advising
Thursday, June 13th, 2024, 1:00 pm CT
Subject Matter: What being an "advisor" really means; Translating information between customers and techs; Y.M.C.A: Preparing and executing better presentations. - Customers for Life
Thursday, June 20th, 2024, 1:00 pm CT
Subject Matter: How Buyer’s Remorse works; The value of lasting impressions; Sharing Exes: What every delivery must include; Follow-ups, the purpose and the process.